As a member of the front of house team you will welcome and look after all guests, ensuring that their stay exceeds all expectations. You will be a team player in a warm, caring and professional reception team. As the first impression the Guest has of The George, you will promote the Hotel over the telephone and be able to talk knowledgeably about the Hotel's facilities and the local area. You will take brochure and tariff enquiries and follow them up. You will act as a sales person, promoting the image of the Hotel at all times. You will check guests in and out on the computer, escort guests to their rooms and will deal with all monetary transactions on behalf of the Hotel. You will act as a communicator for all guests and internal customers. The role requires an individual who pays attention to detail and is smart, polite and courteous at all times.
Possible roles within our Front of House Department are:
- Rooms Division Manager
- Assistant Reception Manager
- Night Porter