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    Waiter / Waitress at The George in Rye


    Job Title: Waiter / Waitress
    Responsible for: Provision of food and beverage in The Grill and the Tap Bar.
    Reports to: F&B Manager
    Liaises with: F&B Supervisors

    Job purpose: To deliver outstanding customer service in every aspect of guest interaction. To work within procedures and company policies to deliver this service

    Key responsibilities and accountabilities
    • To exceed customer expectations for standards of service that encourages repeat business and positive guest feedback
    • To be attentive and anticipate guest needs
    • To be customer focused
    • To take guest orders correctly and efficiently
    • To serve food and drinks in the correct manner as set out in the Restaurant and Bar SOP's
    • To manage payment thoroughly, ensure guests are charged correctly for what they have received and given the right change when needed
    • To report for work in the correct clean and pressed uniform
    • To work within company guidelines for health and safety, food hygiene and licensing law
    • To complete shift checklists to ensure that all jobs for the day are completed
    • To work within the team for the good of the team
    • To carry out any reasonable tasks asked of you by a member of the Food and beverage management team
    • To report any guest related problems or complaints immediately to management for follow up
    • To report any maintenance or safety issues to management for follow up
    • To have a thorough knowledge of all food and beverage products served
    • To ensure that operating equipment is stored and maintained to the laid down standards
    General Knowledge
    • To have knowledge of the Hotel and restaurant premises and the key personnel inside it.
    • To have had an introduction to the company Handbook, Manuals, and to have completed the assesments set for a waiter
    • To know the emergency procedures and to be trained on the use of cleaning chemicals.
    • To understand each role during service.
    • To be aware of and use correctly the cleaning schedule.
    • To polish glasses to the correct standard.
    • To fill and maintain cruets and condiments.
    • To fold napkins to correct specification.
    • To polish cutlery using correct method and to the correct standard.
    • To be able to set up each table according to the needs for each service.
    • To have good knowledge of the table numbers, and stations.
    • To have a good basic knowledge of
      -Wine List
      -General Knowledge
    • To be able to take dessert, coffee and drink orders competently.
    • To be able to use Micros to order dessert, coffee and drink orders.
    • To be able to take a food order and put into the micros .
    • To be able to carry out menu mis en place.
    • To be able to carry out bread and butter service.
    • To be able to set up and breakdown each station.
    • To be able to competently carry out linen count

    To apply for this role please complete our online enquiry form or email us on