Code of Ethics and Good Business Practice
All members agree to abide by the KwikChex Code of Ethics and Good Business Practice.
This is at the heart of all the principles. Members must demonstrate at all times that their ethos is founded on honesty, including how they represent their organisation, its products and services.
Members must ensure that aspects such as terms and conditions, offers, information and all elements that are likely to affect a customer's decision to buy are presented in a manner that makes them easy to find and easy to understand.
Members must openly identify the nature of their business or website and provide clear information on ownership, location of the business and the details of how management or owners can be contacted.
Members should strive to provide robust and fair guarantees, encompassing service, products and services - and must abide by those guarantees.
Customer Service & Responsiveness
Members code of conduct and ethos must encompass an undertaking of providing excellent service, including prompt responses to queries and complaints.
Members must protect all customer data by agreed and effective practices, safeguarding customers and persons registered on their databases from intrusions, unwanted contacts and fraud. Members must also verify that they are complying with the data protection laws of their country or countries of operation, including registering with the relevant authorities.
Advertising & Promotional Activities
Members must conform to ethical and honest practices, with no intent to deceive or mislead; they must comply with all the relevant laws of their country or countries of operation.